So as you can see, I haven’t entered anything in a while due to some technical difficulty that reached its peak a couple of weeks ago. Like many of you, I am a mac user. I purchased my 13 inch Macbook after graduating high school and it wasn’t long till I started experiencing some problems. About 4 months into the school year my screen stopped working…. completely. Fortunately, i still had the benefits of the apple care support plan, so I reported the problem and had my laptop shipped back fully repaired and free of charge within a week.

So this is where it gets frustrating. I began noticing the rapid weakening of my battery life and after a while it wasn’t able to stay on for more than an hour or so. Strangely, as my battery life decreased the size of the battery itself began to grow larger and larger. A few months later I woke up one day to realize that my mouse pad was unresponsive. Hoping that my service plan could cover the repairs I made my way to the Apple Store and told them about my dilemma.

Now most companies who desire a healthy relationship with their customers notify you about things like this but the corporate heads over at Apple are wise enough to see the benefits. They told me my apple care plan had expired about a month ago and the repair would cost me a near $600. Unable to afford these charges, I purchased a wireless mouse and went through the following year with an almost unusable laptop.

As I was leaving for a class a few weeks ago, I managed to spill some coffee all over my keyboard rendering the right side completely unusable. Seeing that this was due to my own clumsiness I made my way back to the Apple store ready to empty my wallet. To my surprise, I didn’t have to pay a dime. Apparently, Apple had produced some defected hardware that included my enlarged battery and deteriorating keyboard and I was lucky enough to, once again, leave with a fully repaired computer

Could it be that apple is finally displaying some accountability to boost consumer satisfaction amidst all this economic turmoil? I certainly hope so, because my ipod keeps freezing on me….

Anyway, now that I’ve got my computer back and caught up with things, I can finally get back to the blogging…. hooray for random occurrences of corporate accountability!