Google Voice: A Review (of Transcription Services)
April 14, 2010
Voice mail transcription services have been around for a few years now but like most things it only gets big when Google does it.
Google Voice does more than just voice mail transcription; it will give you one number to ring all or a select number of your phones, free SMS and can record and store your calls online. It all sounds terribly convenient and there may be many users of Google Voice who utilize all these functions. Apple was considered innovative with their “visual voicemail”—which iPhone owners could use to see the name or number of the person leaving a voicemail and selectively listen or playback sections of the voicemail. With Google voice integration (available on any phone) users can opt to receive e-mails or text messages with a transcription of the voicemail along with a link for audio playback. The use of Google voice’s service disables the iPhone’s native visual voicemail functions but provides its own App providing a similar function.
Google’s transcription software is fairly accurate and places guesses for words it has a difficult time understanding (this is denoted by underlined and faded text in their online service). So exactly how useful is Google’s transcription services?
Very useful. For your health at least. I don’t mean that you no longer have to raise your personal radiation piece to your brain to access your voice mail either. I mean previously innane voicemails of old roommates announcing they will be visiting soon turn into hilarity-ensuing texts:
“Hey bruise, Joe calling. Yeah, I just left Somalia up to the cities. Then dot Canadian Jeff at Starbucks. I wasn’t here, so ah I don’t know if you’re not. But if you cool to hang out. Lemme in the city. Talk to you later. Bye.”
Aside from the dotting Canadian Jeff at Starbucks, myself knowing the context of this voicemail, this transcription was useful for me. With a glance at my phone during a concert I could decipher that a) my old roommate was now a crack addict and therefore did not have to leave the show to return his call. Google Voice saves the day.
Here are some other excerpts from my personal voice mail, to give you an idea of how valuable this service is.
“Hello areas. Well, I stopped a the top of the still, but man I got that I’d right after that. I know where you are. Where are you? Give me a call back. Okay bye.”
This transcription was useful because I know I have to call this person back. And they may or may not know where I am.
“I think 2741.”
Cool, I was thinking the same.
“Hey dude, this at church. Hey babe, but I think I’m gonna go out in the remains see if you know on. But give me a jingle. Bye”
I didn’t return this call because I thought it was rude to make a call during church. And to call me babe. And the vague reference to bodily remains.
“Hey Eric. Tatem. Haiti and I are gonna go get some breakfast. Yeah. Anyway, let me give me a call back.”
No action required on my part thanks to Google Voice: this person will call themself back. Unfortunately by this point the transcription software has learned my name and now leaves out otherwise great name changes like “areas” and “bruise” and once, Mark? Fortunately, it has yet to learn my friends names: Tatem and Haiti.
